Privacy Policy

1. Introduction

AgileWorks AS ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (agileworks.eu) or use our services.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Project requirements and specifications
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Processing and fulfilling service requests
• Communicating with you about our services
• Sending project updates and important notifications
• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations
• Marketing our services (with your consent)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the information concerned and the context in which we collect it:

• Contract performance: Processing necessary to perform a contract with you
• Legitimate interests: Processing necessary for our legitimate business interests
• Consent: You have given us consent to process your information
• Legal obligation: Processing necessary to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Hosting and cloud service providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support platforms

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Protection of rights, property, or safety
• Investigation of fraud or security issues
• Compliance with regulatory requirements

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure development practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Legitimate business needs

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 GDPR Rights (EEA Residents)

• Access: Right to request access to your personal information
• Rectification: Right to request correction of inaccurate information
• Erasure: Right to request deletion of your personal information
• Portability: Right to receive your information in a portable format
• Restriction: Right to request restriction of processing
• Objection: Right to object to certain types of processing
• Withdraw consent: Right to withdraw consent at any time

8.2 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable data protection laws and implement appropriate safeguards.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For questions specifically related to data protection and privacy, you can contact our Data Protection Officer at [email protected].